I turn complex data into AI products that pay their way.

1. 2021 — nowEDF Energy

   EDF

   Senior Product Owner · Data Science & AI

   I define the product, architect the design and lead delivery for data science and AI products, built on AWS, Snowflake and SAP data.

   • Customer-facing AI assistant Claude · AWS BedrockA conversational AI service for employees and customers that personalises service and explains tariffs clearly.
   • Elective half-hourly settlement £20M+Found a financial opportunity in settlement data with a potential value of more than £20M.
   • Winter Turn Down · Beat the PeakDelivered and ran EDF's implementation of the government demand-flexibility scheme, later reused for the EDF Sunday Saver campaign.

   More projects

   • Customer EV detectorA model that spots customers who charge an EV but don't yet have an EV product, for more targeted marketing.
   • Customer Lifetime ValueArchitected the data assets from raw SAP data and built the SQL prototype in Snowflake that calculates each customer's net present value.
2. 2016 — 2021Piferrer Ltd

   Independent consultant

   Specialist business consultant for EDF

   I ran my own consultancy, working on EDF's transformation programmes as the bridge between SAP, business processes and data.

   • Data science SME £3M+Helped the data science team turn raw SAP data in AWS into predictive models. The products I built found opportunities that have already contributed more than £3M.
   • Customer data programmeSenior BA on EDF Energy's first large cloud data implementation, a new reporting and analytics platform on AWS.
   • Data retention after GDPRDesigned SAP data retention and purging, assessed the risks and planned the implementation for the new data protection laws.
3. 2007 — 2016Accenture UK

   Accenture

   Manager · SAP delivery & design authority, energy utilities

   Eight years delivering complex SAP programmes for EDF Energy and Scottish Power, from detailed designer to design authority lead for EDF's whole B2C landscape.

   • Nexus 13,000+ man-daysSolution and delivery planning lead for an industry-wide change of 2,000+ communication flows. My delivery-plan changes saved more than £1M on the projected cost.
   • Retail Market Review 7,000+ man-daysEDF was the only energy supplier compliant from day one of every phase.
   • Design Authority LeadLed a team of 10 consultants responsible for the design of every functional change across 10 B2C systems, including 4 SAP components.

   More projects

   • Green Deal 6,000 man-daysFull compliance from launch day for the government's Green Deal customer journeys.
   • Digital appointment booking 1,000 man-daysSolution designer of EDF's first B2C transformation project: a new end-to-end self-serve journey for booking meter work.
   • PCI compliance 700 man-daysMade card payments PCI compliant across web, IVR and agent channels.
   • High Street Payments 15% under budgetIntegrated Post Office and Payzone as new payment partners, delivered on time.
   • SME dunning 10% under budgetFull redesign of the dunning and collections strategy for all SME customers.
   • Finance team lead40+ changes delivered with Kanban by a UK and India team of 10–15, upskilled to take on more responsibility.
   • Scottish PowerExpert advisor for smart prepayment and collections processes.
4. 2005 — 2007Consulting & audit

   Where it started

   SAP consultant · consultant · auditor

   SAP junior consultant at INSA Global Services – IBM Business Consulting, after starting out at Cluster Development and as an auditor at Gironella Velasco (Horwath).

Learning